Job Purpose dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard. As a Customer Relations and Tracing Manager, your role is to manage and improve dnata Cargo Customer Relations and Tracing activities to establish and improve the relationships with principals, cargo communities and customers In this role, you will: Develop the division's plan to include customer complaints, surveys, service recovery and improvement to improve accuracy, processes and service levels in line with Cargo's overall objectives. Develop and continue to improve the `Customer Call Centre' to provide on-line support to the division's customers on all the services and queries. Develop and continue to enhance the division's initiatives in Quality…

Job Purpose Join our Group Security team, where you will contribute to maintaining the highest standards of security across the Emirates Group. Our diverse security units include Security Training, Group Security Command Center, Airport Security Unit, Crime Prevention & Investigation Unit, Threat & Risk Assessment Unit, Aviation Security Compliance, Assurance & Regulation, and Business Support Unit—all working together to develop and implement comprehensive security strategies. If you are passionate about security, risk management, and operational excellence, we invite you to apply and be a part of the Emirates Group Security team. With opportunities across various specialized units, you will gain exposure and contribute to cutting-edge security practices. Reporting to the Manager Security Regulatory Affairs, the AVSEC Controller - Regulatory Affairs , you will provide oversight and coordination of Emirates Group’s Aviation Security (AVSEC) regulatory compliance, ensuring alignment with applicable State, international, and industry requirements, including GCAA obligations and IOSA standards, while acting as the primary point of contact for AVSEC regulatory affairs. In this role you will: Monitor and coordinate the maintenance of Emirates’ Security Policy, Aircraft Operator Security Programme (AOSP), and Supplementary Station Procedures (SSPs), ensuring they remain current, accurate, and aligned with international aviation security standards and applicable regulatory…

Job Purpose Job Purpose: Provide existing and potential customers with a superior and consistent quality service, both directly and in conjunction with GHA. To ensure efficient day to day Cargo Operations within the location by guiding and directing the team and adhering to EKSkyCargo procedures. Job Outline: Plan, organise and co-ordinate the operational activities to ensure optimal efficiencies and productivity, delegating responsibilities to and controlling subordinate staff and GHA/third party contractors as appropriate. Monitor and oversee the service provided by GHA to ensure it is in line with EK standards, and where there are shortcomings, to address these appropriately and timeously. Where appropriate, make recommendations and implement process improvement with GHA. Resolve problems arising such as delays, disruptions, cargo mishandling and transfer cargo Review, collate and compile the cargo documentation for cargo uplifted on flights in accordance with local regulations and company policies Ensure accurate completion of all post flight activities including dispatch of message, forwarding documentation and completion of station file. Where required, take appropriate action for any irregularities/ discrepancies Investigate and respond to queries, complaints and claims received from internal and external customers in an efficient and timely manner, restoring customer confidence Update and maintain Cargo Systems in order to provide the requisite customer service…

Job Purpose Job Purpose: Provide existing and potential customers with a superior and consistent quality service, both directly and in conjunction with GHA. Ensure efficient day to day operations within the location by guiding and directing the team and ensure adherence to EK SkyCargo procedures. Job Outline: Plan, organise and co-ordinate the operational activities to ensure optimal efficiencies and productivity, delegating responsibilities to and controlling subordinate staff and GHA/third party contractors as appropriate. Monitor and oversee the service provided by GHA to ensure it is in line with EK standards, and where there are shortcomings, to address these appropriately and timeously Resolve problems arising such as delays, disruptions, cargo mishandling and transfer cargo in order to minimise cargo off loadings and maximise utilisation of space available. Review, collate and compile the cargo documentation for cargo uplifted on flights in accordance with local regulations and company policies Ensure accurate completion of all post flight activities including dispatch of message, forwarding documentation and completion of station file. Where required, take appropriate action for any irregularities/ discrepancies Investigate and respond to queries, complaints and claims received from internal and external customers in an efficient and timely manner Update and maintain Cargo Systems in order to provide the requisite customer service information, including rate filing…

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