Job Purpose dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard. As a Customer Relations and Tracing Manager, your role is to manage and improve dnata Cargo Customer Relations and Tracing activities to establish and improve the relationships with principals, cargo communities and customers In this role, you will: Develop the division's plan to include customer complaints, surveys, service recovery and improvement to improve accuracy, processes and service levels in line with Cargo's overall objectives. Develop and continue to improve the `Customer Call Centre' to provide on-line support to the division's customers on all the services and queries. Develop and continue to enhance the division's initiatives in Quality…

Applications go through dnata Cargo's careers site (emiratesgroupcareers.com). Keep your CV, passport and certificates ready, and talk to the placement team if you'd like help with your application.