Job Purpose At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers ‘Fly Better’. Emirates is a global leader in the aviation industry, known for its exceptional customer service and cutting-edge technology. Based in Dubai, the airline operates a vast network of international flights, offering passengers unparalleled comfort and convenience. As part of the Emirates Group, the company is committed to delivering innovative solutions and creating memorable travel experiences. With a strong focus on customer satisfaction, Emirates integrates modern communication channels to enhance service delivery across all touchpoints. The airline continues to set industry standards in operational excellence, sustainability, and digital transformation, ensuring that it remains a top choice for travellers worldwide. As a Resource Coordinator you will provide comprehensive support to the Mission Control Team by collating and analysing information to produce timely reports and provide recommendations, highlighting call trends and volume forecasts. Actively be involved in the day-to-day operations of the Mission Control Team and proactively provide recommendations for resource requirements to ensure customer service levels are achieved across the Call Centre and retail outlets in the network. In this role, you will: Produce call, email, and other multimedia contact volume statistics and forecasts for all…

Applications go through Emirates Holidays's careers site (emiratesgroupcareers.com). Keep your CV, passport and certificates ready, and talk to the placement team if you'd like help with your application.