Job Purpose A World leader in air cargo. We possess a geographical advantage that enables us to reach over 140 destinations across 6 continents. We are able to cater to two-thirds of the world’s population in just 8 hours and serve major international trade regions quickly and efficiently. Our SkyCargo group works in partnership to facilitate global trade and connect customers with their destinations. We have a young, efficient, wide-bodied fleet, with ample capacity to transport cargo through our state-of-the-art, multi-airport hub in Dubai and adapt to our customers ever-changing needs. As a Customer Affairs Supervisor in the SkyCargo team, you will provide a comprehensive support service to the department, by being the first point of contact for customer communication received through all channels and endeavour to resolve the complaints. In this role you will: Support the team with all administrative activities e.g. segregate customer communication, create files and send acknowledgements to customers. Handle voice mail messages and forward any communication to the respective department as appropriate. Handle customer correspondence [both electronic and paper based] by reading, segregating and capturing data in a timely manner, and sending standard system generated letters in response to both positive and negative feedback from passengers. Thank customers for positive feedback, and keep the appropriate internal departments informed of the feedback. Resolve assigned…

Applications go through Emirates SkyCargo's careers site (emiratesgroupcareers.com). Keep your CV, passport and certificates ready, and talk to the placement team if you'd like help with your application.