Job Purpose A winner of more than 500 international awards, Emirates operates one of the aviation world’s youngest, most environmentally friendly and technologically advanced fleet of over 250 aircraft. Its rapidly expanding network spans 140 destinations in Europe, North America, South America, the Middle East, Africa, the Indian subcontinent and Asia Pacific. The airline is an employee-focused company with a commitment to providing staff with excellent working conditions and competitive salaries. Our services span almost every aspect of our industry. Behind it all are more than 70,000 colleagues from over 200 nationalities across our 50 business units and associated firms, making us one of the biggest employers in the region. The Senior Cargo Customer Service Agent plays a key role in delivering an efficient and professional service to cargo customers, managing reservations, coordinating transport requirements, monitoring bookings and providing timely operational updates. The role requires strong customer service, attention to detail, effective communication and the ability to manage multiple operational priorities, while also supporting the Customer Services Supervisor when required. Deliver a high standard of customer service by reviewing incoming communications and responding promptly or directing enquiries to the appropriate team members. Manage customer enquiries and cargo reservations , ensuring telephone queries are handled professionally and all bookings are…

Applications go through Emirates SkyCargo's careers site (emiratesgroupcareers.com). Keep your CV, passport and certificates ready, and talk to the placement team if you'd like help with your application.