Job Purpose dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard. As a Service Delivery Manager , you will lead shift operations by providing guidance and support to frontline teams, resolving customer issues and operational challenges, activating business continuity or exception management plans when required, and driving team performance to ensure safe, compliant, and on-time service delivery in a customer-focused environment. In this role, you will Plan and coordinate shift operations, anticipating operational challenges, allocating resources effectively, and ensuring seamless handovers between shifts. Implement contingency, service recovery, and business continuity plans to minimise operational disruption and…

Applications go through dnata's careers site (emiratesgroupcareers.com). Keep your CV, passport and certificates ready, and talk to the placement team if you'd like help with your application.